We aim to get your order to you as quickly as possible! All in-stock items are shipped via next day delivery.

• Custom mallets: 3–5 working days before dispatch
  
• Custom helmets: 6–8 weeks before dispatch

Yes! Contact us as soon as possible.

As long as your order hasn’t been dispatched, we can send it to your preferred address.

Absolutely! Shipping rates and delivery times vary by location and are shown at checkout.

Once shipped, you’ll get a tracking email.

Note: Buyers are responsible for duties, taxes, and customs fees, which vary by country.

• UK Orders: Next Day Delivery for in-stock items; custom items shipped next day once ready
  
• International Orders: Usually 3–10 days from dispatch
  

You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

If no one was home, the carrier may leave your package in a safe location.

• Check around your property, neighbors, or building management
  
• Confirm your shipping address from the order confirmation email
  
• Sometimes packages marked as delivered take extra time to arrive
  

If you still can’t locate it, contact the carrier or email sales@emitapolo.com for help.

You can return or exchange items within 30 days of delivery.

• Items must be unused and in original packaging
  
• Personalized items are non-refundable
  
• Return shipping costs are your responsibility unless the item is faulty or incorrect
  

To exchange an item, email us first to confirm stock availability.

Note: Mallets and helmets cannot be exchanged.

Refunds are processed within 5–7 business days after we receive your return.

Need help? Contact sales@emitapolo.com

We’re sorry! Please email a photo of the damaged item to sales@emitapolo.com.

We’ll do our best to resolve the issue. Exact replacements may not always be possible due to stock, but we will find the best solution.

Once we process your return, we’ll notify you via email.

Refunds typically take 5–8 business days to appear in your account.

Once your order is with the courier, you’ll receive a tracking number via email.

• Click the link or enter the number on the courier’s website
  
• Tracking info may take some time to appear after ordering

Email sales@emitapolo.com with your order number and reason as soon as possible.

Orders can only be canceled before dispatch. If already shipped, follow our return policy.

We’re sorry! Email sales@emitapolo.com with:

• A photo of the received item
  
• The name of the missing item(s)
  

Check for packing slips or notes—sometimes items ship separately.

We’ll resolve the issue as best we can, though exact replacements may not always be guaranteed.

At checkout:

1. Enter your code in the ‘Discount Code’ field
   
2. Click ‘Apply’ to see your updated total
   

• Only one code per order
  
• If you have trouble, try clearing your browser cache or using a different device

Simply visit our Gift Card page, choose the amount, and add it to your cart. You can send it directly to the recipient or to yourself.

Klarna is a safe and flexible payment method that allows you to buy now and pay later, either in installments or after 30 days, depending on your location.

1. Add items to your cart and proceed to checkout.
   
2. Select Klarna as your payment option.
   
3. Follow Klarna’s instructions to complete your purchase.