We offer flat-rate shipping for UK and international orders. Please note that international shipping rates may vary, especially for polo mallets due to packaging dimensions. If adjustments are needed, we will contact you upon receiving your order.

Important:

The buyer is responsible for duties, taxes, and customs fees. These charges depend on the destination country, package details, and item value.

For assistance during checkout, feel free to contact us:

Email: sales@emitapolo.com

Tel: +44 (0) 1730 814991

We want to make returning an item as simple as possible. Please follow the steps below:

1. Return Within 30 Days
Returns must be made within 30 days of receiving your order.

2. Condition of the Item
• Items must be unused and in their original packaging.
• Personalised products are non-refundable.

3. Return Postage
Return postage costs are the responsibility of the customer, unless we made a mistake (e.g., incorrect or faulty items).

4. How to Return
• Send your unwanted item back to us via your local post office.
• Tick one of the following reasons for your return on this form:
a) Item was not as expected
b) Incorrect item received
c) Other (please specify)
Cut out our return address at the bottom of this form and attach it securely to your package.

5. Refunds
Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

6. Need Assistance?
If you have any questions, please contact us:
Email: sales@emitapolo.com
Phone: 01730 814991
Address: Emita Polo, 126 Little Todham, Selham Road, Midhurst, GU29 0BU